Oh, hello. Sorry about the quietness around here lately – I took a week off work, and ended up taking time off from the blog! I wasn’t completely lazy though, I hope to reveal all soon on the little project I’ve been bashing at my keyboard for!
One of the most popular posts on this blog was the blog post that I wrote about an employee at House of Fraser leaving a rude comment on my blog about their work from a work computer (which you can read here). In the email conversation that came after that with someone with the grand job title of executive brand director, there was a part where we discussed that they were recruiting at the time for a social media manager (I honestly can’t remember if they did any sort of tweeting at the time) – and it is good to see that a few years on, they are not only responding to queries, but proactively seeking them out.
Last week, I ordered a top from House of Fraser. It was the last one in my size, so I ordered it to go to the store (because that’s cheaper and easier than delivering to my home!) I picked it up on Friday, took it home and went to try it on and got a bit stuck. As regular readers will know, I have dropped a few dress sizes recently and while I can almost get away with a size 14 (depending on the store, of course), I ordered a size 16 so it was a bit more comfy. Getting the top stuck across my boobs, I couldn’t help thinking “I know I’ve been a little lazy on the fitness front since moving away from the gym, but this is a little ridiculous – what’s gone wrong with my diet!”
I took the top off, and looked at the label, just to double check. The label in the top was a size 12, but the one attached to the top (the price tag) was a size 16. I may have sighed in relief, then tweeted about it – not even including their Twitter name, just writing the actual name. They picked it up within 20 minutes (late on a Friday afternoon as well!) and asked for my order number. Within an hour, I had a email waiting for me, giving me a £10 e-voucher (which when the top was only about £15, was quite surprising!) because it was the last one in stock.
I know it’s the done thing to complain about a bad company, but I do like to say when a company has done something awesome (like when 34SP revived this site and when Jimmys Iced Coffee sent me a flipping amazing portrait of a pony) – talking about the good things companies do will hopefully get others to be just as awesome!
That is amazing, definitely thumbs up to HoF!
I have only recently purchased anything from HoF, but have to say that I have had a good experience every time. There was a slight issue with one order, and they sorted it out instantly.
I’m glad you got a good experience, we need to sing praises more!
Thank you for writing a lovely positive post.. working in retail myself I know a lot of us slog our guts out with compliments very few and far between.
If you are ever in Manchester I’d LOVE to invite you to our store for a personal shopping experience! Heck, I’d even take you round town to find your perfect outfit, THIS is what I live for.